RETURN & REFUNDS

WHAT IS YOUR POLICY ON RETURNS? WITHIN HOW MANY DAYS CAN I RETURN A PRODUCT?

While we hope you are happy with every purchase made from LHFOMT Home, we understand that sometimes it is okay to change your mind. And so, we accept all LHFOMT Home products shipped within the UAE and returned in their original condition within 7 days from the delivery date as eligible for returns and refunds.


Products must be returned unused and in the original box and packaging in which they were delivered. Any product that has been used, altered, or damaged will not be accepted or be eligible for a refund. It must be noted that LHFOMT Home reserves the right to refuse the return of any products that do not meet the return and refund eligibility criteria stated above.

Please also retain all documentation and packaging to fulfill return eligibility.

All returns of LHFOMT Home products will be processed within 5 working days once the products have been received back by Marina Home. Refunds for purchases made using debit or credit cards (Visa, Mastercard, or American Express) will be issued on the same card used to make the payment after confirmation.

Please note that shipping charges, custom fees, and taxes, if any incurred at the time of the purchase, are non-refundable.

Only online purchases shipped within the UAE are eligible for returns.

HOW DO I ISSUE A RETURN REQUEST?

Simply follow the easy instruction steps listed below on how you can request a return:

  • Log into your LHFOMT Home account by clicking on ‘sign in’ on the top right corner of the LHFOMT Home homepage.
  • Under the ‘My Return Request’ tab, select ‘Add New Return Request’ and proceed to select the order you would like to request a return for.
  • Confirm your return request by clicking the ‘Return’ button.
  • The LHFOMT Home team will then review your request. Once approved, our shipping partner will contact you to agree on a time and location for collecting your return package.
  • Once we have received your return, our team will inspect the condition of the returned package before approving or rejecting a return.
  • You will receive an email notification once your return has been processed.

For returns that were purchased using a guest account on, please use our online return form to create a return using your guest checkout details.

WHICH ITEMS ARE NOT ELIGIBLE FOR RETURNS?

The following products are not eligible for returns, exchange, or refunds (unless faulty or not matching their description):

  • Products that have exceeded 7 days since delivery
  • Products that are not in their original condition
  • Products that have been opened or unsealed (unless necessary to inspect)
  • Products without original packaging or labels
  • Products that have been used or damaged or are not in the original condition they were delivered in
  • Products that have been assembled in good condition at the time of delivery or installed, used, or altered
  • Products that fall under specific categories such as unwrapped bed linens, pillows, mattresses, sheets, comforters, duvet covers, memory foam products, towels, and bathrobes for hygiene reasons.
  • Products that have been damaged due to misuse or show signs of wear and tear despite still being within the warranty period

HOW LONG DOES IT TAKE FOR A REFUND TO BE ISSUED?

Refunds for returned LHFOMT Home products can take up to 5 working days from the date when the products have been received back by LHFOMT Home. You can expect an email confirmation with your refund details as soon as it is confirmed & issued. However, the exact time taken for the refund amount to reflect on your account can vary depending on your bank.

ARE DELIVERY CHARGES AND CUSTOM DUTY FEES REFUNDABLE?

Shipping charges, custom fees, and taxes, if any that are incurred at the time of the purchase, are non-refundable.

CAN I RETURN AN ITEM THAT I BOUGHT ONLINE TO THE LHFOMT HOME SHOWROOM/S?

Returns on online purchases can only be requested for and processed online.

HOW DO I EXCHANGE AN ITEM BOUGHT FROM LHFOMT HOME?

Purchases made from LHFOMT Home are currently not eligible for exchange. To exchange an item, we recommend that you issue a return request for the original item purchased as per the instructions listed above, following which a new order can be placed for the item you wish to purchase. Please note that new orders are subject to merchandise availability, and we will notify you if your order cannot be fulfilled.